Business analysis is gaining more and more popularity among professionals working on projects as well as business owners and executives. The Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), a globally recognized standard for the practice of business analysis, describes 50 of the most common techniques used by business analysts. Most of these methods are well known and can also be found in other disciplines such as requirement engineering and project management.
The core of efficient business analysis lies in putting yourself in the customer’s shoes first – understanding their expectations, preferences… and aversions. Using innovative techniques alongside more traditional methods will help you better connect with your customers to engage in a stronger relationship that better values their wants and needs.
This workshop provides tips, tricks and methods to heighten the fun and creativity of your business analysis, thereby improving your own experience as well as that of your customer.
Life is a game, so why not learn to ‘play’ business analysis in the voice of the customer!