As the role of business analyst expands, business analysts often find themselves in complex meetings where various perspectives clash – technical, financial, marketing, user experience etc.
How to ensure that everyone involved understands the bigger picture, and aligns around the ultimate goal of excellent customer experience? How to enable the quality of listening and speaking in the meeting that leads to wise decisions that benefit all?
Meetings can either run loosely and randomly – which can be a waste of time, goodwill and other resources – or they can be facilitated in a manner that ensures engagement, focus and results.
In this hand-on workshop, participants will explore the basics of meeting facilitation that foster customer-oriented focus.
The workshop will be run by professional facilitator from the International Association of Facilitators, Chapter Slovenia