Active listening both inspires a deep connection as well as creating the opportunity for your customers to authentically share their desired outcomes. The art of asking powerful questions is key to making each customer conversation impactful, efficient and effective.
This interactive workshop exploring coaching techniques challenges each of us to consider “how we show-up”, “who we are genuinely in service of” and “why being outcome focused” can make the difference between a one-off customer transaction and engaging a sustainable business relationship.
Participants will take away:
- Knowing how to create customer connection through authentic use of the latest in neuroscience
- Practical experience of how coaching skills can support desired outcomes for your customers and you
- Techniques in how to engage and be present to the voice of your customer