Balkan Business Analysis 2021

Service Management

06 Nov 2020

Service Management

Summary: Service Management is a business process which exists in every company. We live in a time of service! 50% of activities are services.
Proper recognition of the processes ensures the quality of services and fulfillment of contractual obligations. This way we get satisfied customers and contribute to the good reputation and business of the company. The presentation will give overview of applied techniques in the analysis of the business process of service management, and the links between processes, and a review of the different types of clients as well as the different types of services that the company provides.

Learning Objectives

  • What is common to all business activities of the companies in service management?
  • Digital Transformation – Which business processes have been digitized in Service Management?