Balkan Business Analysis 2021

How to communicate business analysis results effectively?

06 Nov 2020

How to communicate business analysis results effectively?

Business analysts help companies improve their processes, systems, and operations by analyzing current practices, defining business needs, and proposing solutions. In other words, business analysts (BAs) are in the business of change. One of the most important skills business analysts must have in their arsenal is effective communication. In a field where details are key and a wealth of information is shared on a regular basis, productive communication is key to success. BAs must be skilled communicators, enabled by a robust communication strategy and plan. A successful business analysis isn’t complete without a well-executed communication plan.

During the process of business analysis is critical to communicate with multiple stakeholder groups that have a shared interest to see your project succeed. Without buy-in from multiple stakeholder groups throughout the company, business analysis results will fall flat. Finally, we’ll discuss how we communicate our results and recommendations, with a focus on knowing our audience, telling compelling stories, and creating clear and effective communication materials.

Learning Objectives

  • Important Communication Skills for Business Analysts: Business Analysts are constantly communicating. If they are not communicating they are planning communication. BA’s are the bridge of communication from all the stakeholders to our development teams and back around again. How can we ensure that our bridge never collapses?
  • Importance of Communication Plan: A formal communication strategy helps business analysts communicate change requirements, project initiatives, and business needs clearly and consistently.
  • Communication with Multiple Stakeholders Groups: Different stakeholder groups that BAs should consider communicating with while performing their business analysis such as Technical teams, Quality Assurance teams, Compliance teams, Managers and Directors, Training teams, etc.