Going south (Africa) – IIBA Balkan Chapters and IIBA South Africa Chapter experience

Tshepo Matjila & Ryan Folster

tshepo matjila

Presentation details

Business Analysis is largely becoming a respected and sought after skillset worldwide.  While there are regional nuances there are more similarities than there are differences.  One thing that is common in the practice is the need for client centricity.  Any organization not focused on the client will gradually fail to remain relevant and thriving.  The Business Analyst has opportunity to bring the customer and the business closer together to ensure that customer needs are addressed.

This session will focus on understanding the challenges as well as the successes of the Business Analyst in enabling customer centricity.  Can the successes towards achieving customer centricity in one part of the world help another?  Can challenges faced by one part of the world be eased by learnings from another?  This session will address those questions and more.

Speakers Bio

Tshepo Matjila is a Manager-level Business Analyst at IQbusiness. Tshepo has over 11 years of experience in Business Analysis spanning across blue chip banking organisations in South Africa and Zambia. Before joining IQ in 2013, Tshepo spent nearly 7 years working at three of Top 5 retail banks in South Africa working on Card products and Process Improvements projects.

Tshepo has established a reputation with clients as one of the most innovative management consultants in the industry and has delivered key projects and initiatives working with multiple financial organisations. One of the top projects Tshepo has worked on is the design and roll-out of a Card product solution and business model for one of the largest pan-African bank by assets..

Tshepo is an active member of the Innovation@IQ team responsible for the Design Thinking offering and is also a 4 times Business Analysis Summit Southern Africa (BA Summit) speaker.

Ryan Folster is an Business Analyst Lead from Johannesburg South Africa. His strong focus on innovation as well as involvement in the Business Analyst community have seen Ryan develop professionally from a small company, serving a small amount of users, to large multi-national organisations. Having merged into Business Analysis through the business domain, Ryan has developed a firm grounding and provides context to the methodologies applied to clients and projects he is working on. Ryan has gained exposure to the Human Resources, Asset Management as well as Financial Services sectors, working on projects that span from Enterprise Line of Business Software to Business Intelligence and Compliance. Ryan is also heavily involved in the local chapter of IIBA, currently holding the position of immediate past president. Ryan is passionate about the role a Business Analyst plays within an organisation, and is a firm believer that the role will develop further in the future and become a crucial aspect of any successful business